Where are you located?

We are located in beautiful Youngstown, Ohio.

I’m not anywhere near Youngstown, can you help me?

Of course we can help :). We are happy to work with anyone in the United States or Canada and have never found distance to be an issue.

I am local, can we meet to discuss the project in person?

The answer to this question used to be yes, with conditions.  Unfortunately though, I have to put a temporary stop to all new client in-person meetings.

Luckily though there are a number of tools at our disposal to facilitate communication and exchange of ideas.  I am available for phone meetings, email consultations, Skype calls, Twiddla whiteboard meetings or anything that might be convenient for you.

What is your typical turn around time?

That really depends on a number of factors.  What type of project is it? How quickly are you, the client, getting your content to us?  Are the project parameters being changed halfway through the project?  Are design changes requested past the design phase of a project?  Are the scheduled payments or invoice payments for a project being paid on time?  And so on….  As you can see, there are an almost infinite number of things that can slow down production time or alter time estimates.  If all goes smoothly though, we do our best to stick with industry standard turn around times.  So, for a photograph editing project, it would take from 2-5 business days.  A simple website could take anywhere from one week to two months (depending highly on the above factors).  An in depth web design project could take anywhere from two months to a full year (though that is ridiculously rare and I am pretty sure it’s never happened).  Logo design could take anywhere from 3 days to one month. Please remember that although we are your designers and developers, most projects are actually a team effort.  You will be required to provide some or all of the following: text, content, design approvals, feedback, images, final approvals, email or phone correspondence.

How do we get started?

Contact us for a free consultation and estimate.  Once you have approved our ideas or project plan, we will ask for a deposit.  This deposit is 50% of the initial project.  Your 50% deposit is non-refundable but should you change your mind about the project, it can be transferred into “store credit” for the first six months after payment.  Then, it can be used for any of our services you might need.  After the deposit has been received we will begin work on the project.  From then on it depends on the type of work we are doing and will be explained to you in the consultation process.

I only paid for part of my project. Can I use the work you have given me already?

Do you have an unpaid balance?  Tsk, tsk, tsk.  Hey, it happens.  I would prefer clients didn’t ever have money troubles and that their lives went perfectly, but things don’t always work out that way.  The problem is though, I retain ALL rights to ALL work until it has been paid for in full.    You do not have permission to take any ideas, concepts or drafts for usage or further development by someone else.  If I was stupid enough to give you a final product without your making your final payment, that does not mean you get to use it.  If you are having trouble with your bill, contact me.  I’m a pretty nice person :) and will be happy to work something out with you.  There are always payment plans, discounts and so on.  Heck I am even open to barter.

Are you available 24/7 for help?

Uh, no.  I am a freelancer and I am usually juggling between 2 and 7 clients at a time.  My work hours are from 11-6 weekdays.  Even then though, I have four children and a semi-chaotic life.  This is part of why I am SO cheap.  On average, there are about 4 days per month I am unable to work due to family responsibilities or my car breaking down or my water heater blowing up or whatever.

I do my best to respond to clients in a timely manner but if you don’t hear back from me with 48 hours, feel free to be a pest :).  I am either swamped or my kids are home sick with the flu.